Terms & Conditions

1. Personal Details: In order for us to process your reservation, you are required to provide us with your full name, dietary requirements and any relevant pre-existing health conditions.

2. Deposit: You are required to pay Château de Gudanes a deposit of 30% of the total, per person, to confirm your reservation. The deposit is non-refundable, except in the case that the event is cancelled by the organiser. Any reimbursements will need to be requested directly through your travel insurance provider.

3. Remaining Balance: You are required to pay the full balance to Château de Gudanes on or before 30 days prior to the start date of your Château Atelier. Bookings made after these dates, must be paid in full upon placing your reservation. The final balance is non-refundable, except in the case that the event is cancelled by the organiser. Any reimbursements will need to be requested directly through your travel insurance provider.

4. Late Payment: If the full balance is not received by the due date, Chateau de Gudanes reserves the right to cancel your reservation and retain the deposit. 

5. Cancellation by Château de Gudanes: If for some reason, the Château Atelier needs to be cancelled, Château de Gudanes will offer a full refund (inclusive of the deposit). We are not responsible for any incidental expenses that you may have incurred as a result of your booking such as visas, insurances, or non-refundable flights.

6. Atelier Inclusions: 

• Accommodation at Château de Gudanes. You understand that the bedrooms are shared unless otherwise stated. Bathroom facilities are shared and are located on both the ground and first floor,

• Transport listed for activities and excursions as part of the atelier’s schedule,

• Transport to and from the château/ Toulouse (only if listed in the atelier description). Please ensure that you arrive in Toulouse before the designated pick-up time. Please ensure you arrange your ongoing travels based on our arrival time in Toulouse on the final day. If you arrive or depart at a different time, you will be required to organise and pay for transportation to/from the château at your own cost,

• All activities and excursions listed in the atelier schedule,

• All meals and house beverages as listed in the schedule. We require that you let us know in advance if you have any allergies. Whilst we will do our best to cater for you, you understand that our kitchen does process allergen items, such as but not limited to, nuts, dairy, gluten and shellfish,

• Wifi in the bedroom and shared spaces. You acknowledge that wifi may be intermittent due to the location and historical nature of the property,

• During your stay, you are welcome to use the Salon de Rose. In this room you will discover a selection of board games, card games and puzzles for you to enjoy at your leisure. You agree to be respectful of other guests also using this shared space,

• In the warmer months you may use the swimming pool and tennis court. Tennis rackets and balls are provided for both tennis and pickleball enthusiasts.

7. Atelier Exclusions:

• Flights and associated fees to and from Toulouse,

• Travel and medical insurances,

• Spending money.

8. Change of Itinerary, Errors & Omissions: While we endeavour to operate all ateliers as described, we reserve the right to alter the schedule without notice. Although we have made a concerted attempt to verify the accuracy of statements made in our activity schedules, including our website and itineraries, we cannot be held responsible for any error, omission or unintentional misrepresentation that may occur. Any itineraries listed on the website are sample itineraries only. The final itinerary is subject to change. 

9. Insurance: Travel insurance is compulsory for all atelier participants. Your travel insurance must provide cover against cancellation, personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the heads of cover. We require you to purchase insurance at the time of booking, and that it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.

10. Damage Liability: Guests are responsible for any damage caused to the property or its contents. 

11. Smoking Policy: Smoking is not permitted inside the building or anywhere on the grounds. 

12. Pet Policy: Pets are not permitted. 

13. Security Policy: The front gates and doors shall be locked at 23:00 h / 11:00 pm each evening to ensure the safety and security of the property and guests. 

14. Behaviour Policy: You agree and understand that Château de Gudanes is a private residence with a Class I Historical Monument status. As such, you agree to treat the building, its contents, its resident family and pets, and other guests with care and respect.